Return Policy

Return Policy

At Impawassible, we strive to ensure that you and your pets are completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help!

Returns

• Eligibility: You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Non-returnable items: Certain items are not eligible for returns, including perishable goods (such as food or treats), personalized products, and items on sale.

Process

1. Initiate a Return: To initiate a return, please contact our customer service team at [your customer service email]. Provide your order number and the reason for the return.
2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item back to us.
3. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Inspection and Refund: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

If you need to exchange an item for a different size or color, please contact us at [your customer service email] with your order number and the details of the exchange. We will provide you with instructions on how to return the original item and receive the new one.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your customer service email] with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our return policy, please contact our customer service team at:

Email: info@impawssiblepetstore.com 
Phone: 508-314-2161

Thank you for shopping with Impawassible. We appreciate your business and are committed to providing you with the best possible shopping experience!